Salon Policy Page

CANCELLATIONS & LATE ARRIVALS

We require a credit card number on file to hold all appointments and require 48 hours notice for cancellations or reschedules. We are more than happy to assist you in finding a new time better suited to your schedule. Any appointment cancelled with less than 24 hours notice will be subject to a 50% fee of the original service price while any missed appointments will be subject to a 100% charge of the original service price. 

If you are running late please make sure to give us a call. We will always do our best to accommodate late arrivals, however, we may have to reschedule for arrivals later than 15 minutes. We do this in order to avoid inconveniencing other guests and their salon experience.

You are welcome to call the salon during regular business hours or email us at anytime.
We do require a credit card number on file to hold all appointments. 


CONSULTATIONS & PRICING

Prices may vary depending on the stylist as well as the time required for the service and the amount of product used.

Consultations are recommended as prices given over the phone are only an estimate, not an exact quote.

Consultations cost $25.00. This fee can be applied to future services if your reservation falls within 4 weeks of your original consultation date.


SALON ETIQUETTE 

It is recommended that guests come with their hair washed 24 - 48 hours prior to treatment. It is also recommended that guests arrive 15 minutes prior to their scheduled appointment. We understand that downtown Oakville parking can be hard to find so please try to allot some time in order to find parking. The Starbucks back parking lot is located off of Church street and it is only a 2 minute walk from Sola Studio. It usually has multiple vacant spots available! Please try your best to adhere to our salon etiquette in order to be respectful of the other salon guests.

* If you register your car with the Honk app and enter the code "downtown" your first hour of parking is free! *


SERVICES

If you are not satisfied with a service you have received, we encourage you to call and let your stylist know within 2 weeks of receiving the service.

At no additional charge, a redo service will be performed by your stylist or an alternate solution as determined by you and your stylist. No refunds are offered on any of the services provided.



If you have any further questions about our salon policy, you can call or email the salon and we would be more than happy to assist you. Thank you for choosing us! Sincerely,

 

SALON STATUS: COVID-19 UPDATE

Guests in the Studio: We will only be allowing 1 guest per stylist at a time. We ask that you arrive alone for your appointment, as all waiting areas have been temporarily suspended. Please arrange childcare for children, and if any friend(s) or family member(s) have an appointment following yours, they will have to wait outside of the building or in their car until their appointment. Please arrive with your keys, cell phone and method of payment only. 
 
Face Masks: Face masks will be mandatory inside Sola Salon Studios. If you do not have a facemask upon arrival you will be provided one. No mask, no service. 

Arriving/Preparing for Your Appointment: Upon arrival please stay in your car and text us letting us know that you have arrived. We will be booking 15 minutes between guests and once the salon has been cleaned, disinfected and sanitized from our previous guest we will message you and meet you at the door.

Upon Entering Sola: If you do not have a mask we will provide you with one and stylists will be required to wear a mask and/or face shield to ensure maximum safety. You will be required to wash and/or sanitize your hands and your temperature will be taken. Anyone who exhibits cold/flu symptoms or with a temperature of 37.7 or higher will be sent home and asked to reschedule when fever and/or symptoms are gone. This measure extends to staff as well. All guests will also be required to sign a Statement of Health intake form. 

Snacks and Beverages: All snacks and beverages will not be available until further notice, however you are more than welcome to bring your own beverage with you.

Salon Updates: Please be advised all appointments that were cancelled due to our closure will be given priority. For all other guests that would like an appointment, please email us at info@elevenandco.ca to get on our waitlist. We will be working by appointment only, no walk-ins.

Your Stylist: Your stylist will be required to wear a mask and/or face shield and wash their hands before and after every guest appointment. Temperatures will be taken every morning and will be sent home immediately if a temperature of 37.7 or higher is present and/or have any cold and flu like symptoms.

Air Quality: The HVAC system is maintained regularly and all filters are changed quarterly to ensure proper air ventilation.
 

Please remember that these efforts are taken in oder to prioritize safety and keep us in business! Thank you all for cooperating, we are so excited to have you back in our chair! With love,