top of page
Salon Policy Page

CANCELLATIONS & LATE ARRIVALS

We require a credit card number on file to hold all appointments and require 48 hours notice for cancellations or reschedules. We are more than happy to assist you in finding a new time better suited to your schedule. Any appointment cancelled with less than 24 hours notice will be subject to a 50% fee of the original service price while any missed appointments will be subject to a 100% charge of the original service price. 

If you are running late please make sure to give us a call. We will always do our best to accommodate late arrivals, however, we may have to reschedule for arrivals later than 15 minutes. We do this in order to avoid inconveniencing other guests and their salon experience.

You are welcome to call the salon during regular business hours or email us at anytime.
We do require a credit card number on file to hold all appointments. 


CONSULTATIONS & PRICING

Prices may vary depending on the stylist as well as the time required for the service and the amount of product used.

Consultations are recommended as prices given over the phone are only an estimate, not an exact quote.

Consultations cost $25.00. This fee can be applied to future services if your reservation falls within 4 weeks of your original consultation date.


SALON ETIQUETTE 

It is recommended that guests come with their hair washed 24 - 48 hours prior to treatment. It is also recommended that guests arrive 15 minutes prior to their scheduled appointment. We understand that downtown Oakville parking can be hard to find so please try to allot some time in order to find parking. The Queens Head back parking lot is located off of Church street and it is only a 2 minute walk from Sola Studio. It usually has multiple vacant spots available! Please try your best to adhere to our salon etiquette in order to be respectful of the other salon guests.




SERVICES

If you are not satisfied with a service you have received, we encourage you to call and let your stylist know within 2 weeks of receiving the service.

At no additional charge, a redo service will be performed by your stylist or an alternate solution as determined by you and your stylist. No refunds are offered on any of the services provided.



If you have any further questions about our salon policy, you can call or email the salon and we would be more than happy to assist you. Thank you for choosing us! Sincerely,

Eleven and Company Signature
bottom of page