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Salon Policy Page

CANCELLATIONS & LATE ARRIVALS

We require a credit card number on file to hold all appointments and require 48 hours notice for cancellations or reschedules. We are more than happy to assist you in finding a new time better suited to your schedule. Any appointment cancelled with less than 24 hours notice will be subject to a 50% fee of the original service price while any missed appointments will be subject to a 100% charge of the original service price. 

If you are running late please make sure to give us a call. We will always do our best to accommodate late arrivals, however, we may have to reschedule for arrivals later than 15 minutes. We do this in order to avoid inconveniencing other guests and their salon experience.

You are welcome to call the salon during regular business hours or email us at anytime.
We do require a credit card number on file to hold all appointments. 


CONSULTATIONS & PRICING

Prices may vary depending on the stylist as well as the time required for the service and the amount of product used.

Consultations are recommended as prices given over the phone are only an estimate, not an exact quote.

Consultations cost $25.00. This fee can be applied to future services if your reservation falls within 4 weeks of your original consultation date.


SALON ETIQUETTE 

It is recommended that guests come with their hair washed 24 - 48 hours prior to treatment. It is also recommended that guests arrive 15 minutes prior to their scheduled appointment. We understand that downtown Oakville parking can be hard to find so please try to allot some time in order to find parking. The Queens Head back parking lot is located off of Church street and it is only a 2 minute walk from Sola Studio. It usually has multiple vacant spots available! Please try your best to adhere to our salon etiquette in order to be respectful of the other salon guests.




SERVICES

If you are not satisfied with a service you have received, we encourage you to call and let your stylist know within 2 weeks of receiving the service.

At no additional charge, a redo service will be performed by your stylist or an alternate solution as determined by you and your stylist. No refunds are offered on any of the services provided.



If you have any further questions about our salon policy, you can call or email the salon and we would be more than happy to assist you. Thank you for choosing us! Sincerely,

Eleven and Comany Signature
 

SALON STATUS: COVID-19 UPDATE

Guests in the Studio: As waiting areas are limited, due to our small size, we do recommend you arrive alone to your appointment 
 
Face Masks: Face masks at this time are optional. If you prefer that your service provider also wear a mask, please, don't hesitate to ask. 

Arriving/Preparing for Your Appointment: Please arrive on time as waiting area seating is limited. 

Upon Entering Sola:  Anyone who exhibits cold/flu symptoms or with a temperature of 37.7 or higher will be sent home and asked to reschedule when fever and/or symptoms are gone. This measure extends to staff as well. All guests will also be required to sign a Statement of Health intake form. 

Snacks and Beverages: At this time beverages are, once again, available. 

Salon Updates: Please be advised all appointments that were cancelled due to our closure will be given priority. For all other guests that would like an appointment, please email us at info@elevenandco.ca to get on our waitlist. We will be working by appointment only, no walk-ins.

Your Stylist: Temperatures will be taken every morning and will be sent home immediately if a temperature of 37.7 or higher is present and/or have any cold and flu like symptoms.

Air Quality: The HVAC system is maintained regularly and all filters are changed quarterly to ensure proper air ventilation. We also have a HEPA filter running during operating hours.
 

Please remember that these efforts are taken in oder to prioritize safety and keep us in business! Thank you all for cooperating, we are so excited to have you back in our chair! With love,

Eleven and Company Signature