FAQ's

If you’re new to Eleven and Co. or looking for a new salon, this guide will help you learn more about how we can help your hair.

Frizz & Dry Hair

Why is my hair frizzy or dry?
Frizz is your hair asking for hydration—it’s basically thirsty!

How do I fix frizzy hair?
Start with moisture. Hydrating shampoos + conditioners, then seal it in with a leave-in or oil.

How can I prevent frizz?
Always finish with a product that locks in moisture and smooths your cuticle. Think: leave-in milk or oil.

What products help with frizz?
Davines Oi Milk, Oi Oil, and LOVE Smoothing products are our go-tos for soft, shiny, frizz-free hair.

Is frizz normal?
Totally. Everyone has some—it just means your hair needs a little more hydration and love. 💧✨

Brassy / Orange Hair

Why does hair turn orange when dyeing or bleaching?
Orange = the natural warmth in your hair peeking through when lightening. Totally normal!

How do I stop my brown hair from going orange?
Regular toning + using the right shampoo makes all the difference.

How do I avoid brassy tones when coloring?
At home, use Davines Alchemic Shampoo & Conditioner in Silver or Cool shades. In the salon, we refresh with toners to keep your color balanced and shiny.

Low-Maintenance Hair

Which hairstyles are the easiest to maintain?
Anything that plays nice with your natural texture. Lived-in layers, longer cuts you can air-dry, or natural curls styled with the right products are your BFFs.

What are the best low-maintenance haircuts?
For women: long layers or shoulder-length cuts with soft texture. For men: fades or textured crops that don’t need daily styling. (Bobs are cute, but don’t be fooled—they need trims + heat styling to keep that sharp edge!)

What are the best low-maintenance hair extensions?
Hand-tied or invisible bead extensions—easy to blend, grow out well, and don’t require tons of daily styling.

What is the best low-maintenance hair for straight or curly hair?
Straight hair loves long layers with Davines Oi Oil for shine. Curly hair thrives with shape + layers and LOVE Curl products for hydrated, frizz-free curls that don’t need daily restyling.

Davines Products

Which Davines shampoo is best?
It depends on your hair! For hydration → OI. For smoothing frizz → LOVE Smoothing. For curls → LOVE Curl. For color → MINU. (We’ll help match you to your perfect one in the salon.)

Are Davines products natural?
They’re not “all-natural,” but they are clean, sustainable, and kind. Davines uses high-quality ingredients with a big focus on eco-friendly formulas + packaging.

Is Davines gentle on hair?
Yes—formulas are designed to nourish without harsh sulfates or heavy build-up. Think luxury care that still feels light.

Why is Davines considered a good brand?
Because it works. The products perform beautifully and the brand is sustainable, cruelty-free, and made in Italy. It’s luxury haircare with a conscience.

Is Davines worth it?
100%. The quality, performance, and how long the products last make it a smart investment in healthy, gorgeous hair.

Where can I buy Davines hair products?
Only through Davines salons (like us ✨) or their official site. Skip Amazon knock-offs and grab the real deal.

What is a Davines salon?
A salon that’s partnered with Davines for education, sustainability, and product knowledge. Basically—you’re in the hands of stylists who truly know how to use these products to bring out your best hair.

General

Why choose Eleven + Co.?
We use Davines for both colour and styling, delivering vibrant, long-lasting results with sustainability at the core. Their eco-friendly packaging and renewable energy practices align with our commitment to the planet. Plus, our relaxed, friendly vibe makes you feel like you’re hanging out with friends, all while getting beautiful, natural-looking hair.

What makes your products different?
We carry top-quality, eco-conscious brands like Davines and Innersense. Davines gives you professional colour and styling with sustainability in mind, while Innersense offers clean, organic ingredients for healthy hair. Together, they provide the best of both worlds—gorgeous, healthy hair without compromising your values.

What is Green Circle and how does it benefit me?
We’re part of Green Circle Salons, which allows us to recycle up to 95% of our waste, from hair clippings to colour tubes. By choosing Eleven + Co., you’re supporting a salon that’s committed to reducing its environmental impact and helping make the planet a better place.

What can I expect from the Eleven + Co. experience?
We create a relaxed, friendly environment where you feel right at home. Whether you’re here for a quick cut, colour, or treatment, we ensure you leave feeling refreshed and looking amazing.

How do your products and services align with your eco-friendly values?
From Davines to Innersense, we carefully choose products that are sustainable, cruelty-free, and use eco-friendly packaging. Plus, we take steps to minimize our environmental footprint in every aspect of the salon, ensuring your experience is as eco-conscious as it is fabulous.

Why is a sustainable salon experience important?
Sustainability is at the heart of everything we do. By choosing Eleven + Co., you’re supporting a salon that blends beauty with responsibility, making sure your hair care routine is just as good for the planet as it is for you.

What is your booking and deposit policy?

To ensure your time is reserved, we require a 50% deposit and a card on file. Please note we are a cashless salon.

New Clients

Note on Colour Services:

Blonding: full highlight, balayage, or an all-over lightening service.

Blonde maintenance: partial highlight (keeping your look fresh in between big blonding appointments).

Regular color appointments: do not include highlights—those are booked separately.

This way you know exactly what to book, and we know exactly how much time to set aside for you. 💕

Hair Extensions

What brands of extensions do you use at Eleven + Co.?
We proudly offer Philocally and Hotheads extensions. Both are premium, high-quality, 100% Remy human hair brands known for their natural look and durability. Our stylists will help you choose the best brand and method based on your needs!

How long do hair extensions last?
With proper care, hair extensions can last 6-12 months. The longevity depends on the method used, how well they’re maintained, and your natural hair growth cycle. Regular touch-ups are key to keeping them looking flawless!

How do I care for my extensions?
Treat your extensions like your natural hair! Use sulfate-free shampoos, avoid over-styling with heat tools, and always detangle gently. We also recommend using extension-specific products to maintain softness and shine.

Can I style my extensions like my natural hair?
Yes! Since we use 100% Remy human hair, you can curl, straighten, and style your extensions just like your natural hair. Just be mindful to avoid excessive heat to prolong their lifespan.

How do I know which extension method is right for me?
The right extension method depends on your hair goals! If you’re after added volume and thickness with minimal maintenance, tape-ins are a great option. For longer, customized results, sew-ins or keratin tip (K-tip) extensions may be the way to go. Our stylists will guide you to the best method based on your hair type, lifestyle, and desired look!

How often do I need maintenance for my extensions?
To keep your extensions looking their best, plan for maintenance every 6-8 weeks. This includes adjusting tape-ins or checking the overall condition of your extensions to ensure they’re blending perfectly with your natural hair.

Will extensions damage my natural hair?
When applied and cared for correctly, extensions should not damage your hair. Our experienced stylists ensure that your extensions are applied with care, and we guide you on proper maintenance to protect both your natural hair and extensions.

Can I get extensions if I have fine or thin hair?
Yes! Extensions are a great way to add volume, thickness, and length to fine or thin hair. Our stylists will customize the amount of extensions needed to create a full, natural look that suits your hair type.

Can sunscreen affect my extensions?

Yes, certain ingredients in sunscreen, such as oxybenzone, can cause hair extensions to discolor or turn brassy. To protect your extensions, we recommend choosing sunscreens that are free from oxybenzone or covering your hair when applying sunscreen.

Hair Colouring

What makes Davines colour different from other hair colour brands?
Davines colour isn’t just about gorgeous results—it’s about hair health, sustainability, and long-lasting shine. Their formulas are packed with nourishing ingredients and designed to give you a rich, dimensional colour that grows out beautifully—so you look amazing and feel good about what’s on your hair.

Will Davines colour damage my hair?
Nope! Davines colour is formulated with conditioning ingredients that leave your hair soft, shiny, and healthy. It’s gentle, high-performing, and leaves hair feeling better than before.

How long does Davines hair colour last?
This depends on your shade and hair care routine, but Davines is known for its fade-resistant, long-lasting colour. With the right products (hint: sulfate-free shampoo is your bestie), your colour will stay fresh and vibrant for weeks.

Is Davines hair colour safe for sensitive scalps?
Davines formulas are made with nourishing, scalp-friendly ingredients, making them a great option for anyone with sensitivities. If you’re extra cautious, we can always do a patch test before your service!

I want a low-maintenance colour. Can Davines do that?
Absolutely! We specialize in lived-in, natural-looking colour that grows out seamlessly—so you don’t have to be in the salon every few weeks. Whether it’s soft balayage, rich brunettes, or sun-kissed blondes, we’ll make sure your colour looks fresh long after you leave the chair.

How do I keep my Davines color looking fresh?
Easy! Use a sulfate-free shampoo, keep your hair hydrated with a great conditioner or mask, and avoid excessive heat styling. Need personalized product recs? We’ve got you! Just ask at your next appointment.

Hair Smoothing

What is a Cezanne Smoothing Treatment?

Cezanne Smoothing is a hair treatment designed to fight frizz and enhance hair manageability. It leaves your hair soft, silky, and naturally beautiful, without using harsh chemicals.

What are the key benefits of choosing a Cezanne Treatment?

Frizz Control: Maintains natural curls while removing frizz.

Chemical-Free: Contains all-natural ingredients with no harmful chemicals.

Time-Saving: Reduces blow-dry time by 30% to 50%.

Strengthens Hair: Fortifies hair follicles without causing weakness.

Enhanced Shine: Provides an exceptional shine to your hair.

Durability: Results can last between 2 to 3 months.

How does Cezanne differ from Cezanne Express?

Cezanne Express is designed as a quicker alternative to the standard Cezanne treatment, offering similar benefits but in less time and with a shorter longevity of results. It's ideal for clients who desire a less permanent change and faster treatment times.

Who should consider a Cezanne Treatment?

Anyone looking to reduce frizz, cut styling time, and improve hair strength and shine could benefit from this treatment. It's particularly suited for individuals with busy lifestyles, those who use heat styling tools frequently, or anyone who prefers a low-maintenance hair routine.

Are there any side effects associated with Cezanne Treatments?

Cezanne treatments are formulated with natural ingredients and do not contain formaldehyde or other harmful chemicals. They are generally safe for all hair types; however, we recommend consulting with our stylists to assess suitability based on your hair’s condition and history.

How long does a Cezanne Treatment take in the salon?

A standard Cezanne Smoothing treatment typically takes between 90 to 180 minutes depending on hair length, type, and texture. The Cezanne Express can be completed in about half the time.

How much does a Cezanne Treatment cost?

Pricing varies based on the specific treatment chosen and hair length/density. Please refer to our Pricing page or contact us at +1.647.882.2411 for detailed pricing information.

How can I book a Cezanne Treatment appointment?

You can book an appointment through our Book Appointment page or by calling us directly at +1.647.882.2411. We recommend booking in advance to ensure availability.

How should I care for my hair after a Cezanne Treatment?

To maximize the longevity of your treatment, avoid washing your hair for the first 48 hours. Use sulfate-free shampoos and conditioners, and minimize exposure to chlorinated water. Regular follow-ups with our salon can help maintain the look and feel of your hair.